Patient Registration Representative - AH Via Chrst

at R1 RCM in Wichita, Kansas, United States

Job Description



Shift: will vary Monday - Friday between the hours of 6:00 AM - 6:00 PM on as needed basis. In one of the following locations:

Carriage Park Clinic (OT/PT)


625 Carriage Parkway, #110


Wichita, KS 67208 

Derby Clinic (OT/PT) 


1640 E Tall Tree Road, #200


Derby, KS 67037

Founders Circle (OT/PT) 


1947 Founders Circle Dr


Wichita, KS 67206 

Rehab Hospital Outpt Clinic (OLOL) (OT/PT/Speech/Audiology) 


1151 North Rock Road


Wichita, KS 67206

Shannon Woods (PT) 


10100 Shannon Woods, #102


Wichita, KS 67226 

Socora (OT/PT)


854 N. Socora


Wichita, KS 67212

St Francis (PT, Peds OT/Speech)


929 N St Francis, 2nd Floor


Wichita, KS 67214

St. Francis (Cardiac/Pulmonary Rehab)


929 N St Francis, # 2100


Wichita, KS 67214

St. Teresa (OT/PT/Speech)


14800 W St Teresa, 2nd Floor


Wichita, KS 67235



Ascension requires certain vaccinations in order to work onsite at its facilities. Beginning November 12th, this includes full vaccination for Covid-19.


R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization's infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The Patient Access Scheduler will be responsible for clerical and reception duties associated with patient scheduling and registration. The Patient Access Scheduler will handle a large volume of incoming calls and navigate between multiple systems to schedule with various departments. This person will be the first point of contact with patients and ensure their needs are met. This person will be working in a fast-paced environment where they will be expected to display strong customer service and communication skills to properly assist patients.

The successful candidate will need to be highly organized and dedicated to customer service.


First point of contact interacting with patients over the phone or in person.

Handles a high volume of incoming calls.

Schedules patient visits and procedures for multiple hospitals and outpatient centers which involves coordinating and adhering to many departments and their clinical protocols.

Responds to questions and concerns and directs them to appropriate location or department.

Provides on-going communication with clinical staff regarding real-time patient status.

Collaborates with medical staff and their associates to optimize efficiency and effectiveness in scheduling.

Multitasks between several different technology systems to complete functions.

Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties.

Provides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols.

Informs patients of possible co-pays and deductibles needs to be paid at the time of service.

Reviews and analyzes financial information from the registration system and communicates information to the patient and business office.

Communicates effectively with physicians and physician staff, ancillary departments, nursing units and patients.

Performs all other duties and projects as assigned.

Required Qualifications:

High School Diploma or GED

At least one year of call center experience REMOVE PLEASE

Attention to detail

Strong customer service experience

Ability to multi-task and navigate between multiple computer systems simultaneously

Ability to handle a large volume of incoming calls

Desired Qualifications:

Experience within a hospital or medical environment assisting... For full info follow application link.


R1 RCM Inc. (“the Company”) is committed to the principles of equal employment opportunity. The Company’s practices and employment decisions, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is committed to providing a workplace free from harassment based on any of the foregoing protected categories.

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Job Posting: 11651883

Posted On: Sep 18, 2021

Updated On: Oct 18, 2021