Patient Registration Representative - VC Hospital

at R1 RCM in Wichita, Kansas, United States

Job Description



Shift: Days & Hours will vary depending on coverage needs. Position is as needed with no set days or hours

Ascension requires certain vaccinations in order to work onsite at its facilities. Beginning November 12th, this includes full vaccination for Covid-19.

R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization's infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The Patient Registration Representative will be responsible for accurate and timely patient registration utilizing medical systems. This person will assign ICD-10 and CPT codes relative to patient registration. This person will utilize facility medical necessity tool to verify appropriate diagnosis and coverage criteria. This work will need to be performed according to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members and all other medical professionals. In addition to the day to day responsibilities, this person will actively participate in quality improvement and innovative change processes as well as departmental meetings and educational offerings.

In this role, the successful candidate must have demonstrated experience handling patients with efficiency and accuracy to broad customer base.


Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing.

Identify and update patient demographic information on ADT system as defined by departmental policy and procedures.

Interpret physician orders for appropriate testing or admission criteria.

Coordinate patient admission needs and beds assignment to facilitate timely patient placement.

Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment.

Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool.

Provide courteous and accurate patient and hospital information with way finding instructions for patients, families, visitors, and ancillary areas.

Prepare documents for imaging/scanning into electronic patient record.

Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required.

Assemble and disassemble patient charts or departmental documents according to department policy.

Copying and or faxing documents to ancillary areas or physician offices.

Maintain inventory control of forms and paper supplies needed in area.

Assist with all possible account resolutions pertaining to patient balances.

Perform all other duties and projects as assigned.

Required Qualifications:

High School Diploma or GED required

Experience with customer service

Computer savvy with experience navigating between multiple systems simultaneously

Must have MS Office Experience and excellent typing skills

Must have a high degree of customer service skills in order to communicate effectively with patients, visitors, physicians and care teams

Must demonstrate problem-solving abilities and high attention to detail

Must be able to stand, walk, sit and move freely for extended periods of time

Must be able to work in a patient care environment with exposure to infection or contagious disease

Desired Qualifications:

Experience working... For full info follow application link.


R1 RCM Inc. (“the Company”) is committed to the principles of equal employment opportunity. The Company’s practices and employment decisions, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is committed to providing a workplace free from harassment based on any of the foregoing protected categories.

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Job Posting: 11644050

Posted On: Sep 14, 2021

Updated On: Oct 14, 2021