Small Business Inside Sales & Loyalty Rep (May be

at Consolidated Communications Enterprise Services, I in Lenexa, Kansas, United States

Job Description

Major Duties




Classification: Non-Exempt / Non-Bargaining

Position may be located in Lenexa, KS; Roseville, CA; Mattoon, IL; Conroe, TX; Gibsonia; PA; Mankato, MN; Ellensburg, WA

Join a fast growing and dynamic sales team that provides the opportunity for high revenue generation, accelerated earning potential above target and personal and professional growth. Contribute in a team environment that features a flexible work atmosphere, great benefits and an industry leading product set you will be proud to represent. Enjoy the flexibility of working from home while also leveraging technology to feel part of an exciting team of driven peers and leaders.


At Consolidated Communications (CCI) the Small Business Inside Sales and Retention channel is evolving to include a menu of job functions that is mission critical to achieving the company's desired outcomes. Demonstrate your skill in inbound and outbound sales and retention activities in the commercial lines of business to win in the market place. Be rewarded by working hard and overcoming challenges as part of a group that is essential to the future vision of the organization. It is a fast paced, pressurized environment and the individuals that thrive are career oriented, money motivated, competitive and like to have fun.






Takes part in Small Business customer acquisition, upgrade, retention and loyalty campaigns.


Leverage a professional, consultative sales process to ensure the best fit of products and services for Small Business customers and prospects; maximizing revenue and profitability for the company, while maintaining the highest ethical standards.


Answer Small Business sales calls from all markets served by CCI.


Make outbound calls to assist current subscribers understand the benefits of buying additional services and committing to a term agreement.


Field Small-Business disconnect calls in order to execute a "save" by reasserting the value of Consolidated services.


Make outbound calls to prior subscribers in order to win them back as customers.


Other projects as needed.


Order Data Entry - Inputs orders in multiple OES-s, tracks each customer through to install and maintains customer database.


Reports for work on time and maintains a satisfactory attendance record.

Reports for work remotely from their primary residence. (subject to change based on the needs of the business)






Technical Training or Knowledge:


- A working knowledge of sales tools and techniques.

- A working knowledge of computers and ability to work concurrently in multiple applications while engaging in calls with customers.

- Must have a minimum keyboard typing speed of 40 W.P.M.

- A thorough understanding of billing and order entry systems in the telecommunications industry or similar work related history in like type products.

- Working knowledge in use of Word, Excel and Lotus Notes preferred.

- Must be able to demonstrate clear written communication skills.

- Must have adequate internet connect to perform the necessary job duties.

- Must have a secluded office space.

- Residence must be within a reasonable commuting distance to the office location.


Work Experience:


A minimum of one (1) year inside/outside sales experience; preferably in telecommunications industry.

Experience in dealing with customers to resolve conflicts and disputes.


License Required: None


General Education or Equivalent: HS diploma or equivalent. Undergraduate College Degree preferred.


Physical Demands: Physical demands are minimal and generally consistent with the performance of routine office duties. Must be able to communicate effectively to perform most job tasks. Majority of the day is spent sitting at a desk, working with computers, printers, files, and standard office equipment. Some of the day is spent walking, standing, and occasionally bending, stooping and sitting. Additionally, this position requires traveling by personal or Company vehicle to assist in events. Movement is required in the use of office equipment, supply locations, files, and other work locations and meeting rooms. Lifting, generally less than 20 pounds occasionally required for transporting boxes, materials


Consolidated Communications Enterprise Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

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Job Posting: 11559368

Posted On: Jul 08, 2021

Updated On: Aug 07, 2021