Support Engineer

at WellSky Corporation in Overland Park, Kansas, United States

Job Description

Are you someone who is passionate about helping others and enjoys leveraging your technical skills to do so? WellSky is seeking an energetic and personableSupport Engineerto provide application support toourLong-Term Acute Care (LTCH),inpatient psychiatric andlong-termcareclients!

As aSupport Engineer, you will be play an integral rolewith responsibilities for remote and onsite database and/or networking troubleshooting and assistance with on-premise installations of a broad spectrum of platformsrelated to the clinical, billing,andtraining aspectsthat serve WellSky customers. Our goal is to ensure that our clients feel supported and can focus on providing care to the populations they serve.

A Day in the Life!


You will be responsible for the following

Troubleshoot and resolve WellSky customer issues related to their on-site or hosted Windows Server/SQL Server installation via phone and email.

Providing superior customer service and ensuring outstanding quality

Consult with customers on proper IT functions, like backups, security settings, breaches, and LAN/WAN bandwidth or speed issues, to make sure their WellSky software work as best as possible.

Consult with customers on proper databases functions, like user management, security management, regular backup procedures, performance measures, to make their WellSky software work as best as possible.

Document customer configurations for future reference

Document data dictionaries and custom procedures or configurations in a customer's environment.

Completing thorough documentation of issues

Partner with development and product strategy groups forunresolved issues when needed, and maintaining ownership of cases through their resolution

Ensuring the required response and resolution times are met

Collaborating with and supporting other team members

Our Team Members

Work well with our clients and each other

Exhibit strong communication, listening and organizational skills

Are enthusiastic about ongoing learning and growth

Have a thirst for solving problems

Work both collaboratively and independently

Manage their time extremely well

Learn new technologies quickly

Do you have what it takes?

Required Experience:

Excellent verbal and written communication skills

Experience with cross-functional collaboration

Desire for long term growth

Bachelor'sdegreein Computer Science, Information Systems, Networking Security or related degree,or equivalent experience in a customer facing role

Experience administering and troubleshooting issues with Microsoft SQL Server installations.

Experience engaging with customers across the technology spectrum, from IT professional to non-technical administrator.

Experience with PM, Salesforce, Jira or bug-tracking software.

Do you stand above the rest?

Preferred Experience:

Experience in Long-Term Care, inpatient psychiatric and LTCH market and/or Healthcare Revenue Cycle Management

Experience inhealthcare support

Experience with medical billing and insurance

Familiarity with medical terminology

Experience with flat file databases.

Experience with SSIS.

Experience with Microsoft Access.

Familiarity with pharmacy or medical procurement and billing is highly preferred.

Development experience using RPGLE / RPG and CLLE

2+ years of years troubleshooting Windows Microsoft Server and Desktop installations, both physical installations as well as Cloud or Citrix virtual machines, including registry keys, IIS, Active Directory.



About WellSky

WellSky is a leading supplier of software and services solutions that help acute, post-acute, and human service providers improve efficiency, support business growth, and provide intelligent care to patients and people in need. WellSky is headquartered in Overland Park, KS with 1,800 teammates across the U.S., Canada, and the U.K. WellSky serves more than 20,000 client sites around the world - including the largest hospital systems, blood banks and labs, in-home care agencies, post-acute care facilities, government agencies, and human services organizations. WellSky's software and services address the continuum of health and social care - helping businesses, organizations, and communities solve touch challenges, improve collaboration for growth, and achieve better outcomes through predictive insights that only WellSky solutions can provide. Informed by 40 years of providing software and expertise, WellSky anticipates providers' needs and innovates relentlessly to help people thrive. Our purpose is to empower care heroes with technology for good, so that together, we can realize care's potential and maintain a healthy, flourishing... For full info follow application link.


WellSky provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category.

Job Details


WellSky Corporation


11300 Switzer Rd
Overland Park, Kansas 66210
United States

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Job Posting: 11544988

Posted On: Jun 25, 2021

Updated On: Jul 25, 2021