at Cox Communications in Mission, Kansas, United States
Primary Location: 5700 Broadmoor St, Mission, KS, US
Division: Cox Automotive
Job Level: Individual Contributor
Shift: Day Job
Requisition Number: 202102489
Launch Consultant I
The Launch Consultant works on the Implementation Team and is responsible for the successful planning, set-up, and configuration of the software suite. A Launch Consultant must be a multi-tasker, who has excellent organization and time management skills and is a superb communicator. The Launch Consultant I is accountable for conducting set-ups and configuration of products. Responsible to assist the customer in selecting the appropriate settings/configurations/ form mapping to meet their needs and deliver high-impact educational content to clients to improve their understanding of the purchased products. Team members are responsible for being a reliable resource to the Launch Consultant team & a dependable team member to assist with the tasks of client on-boarding.
Gather and enter specific dealer setup information
Discuss the dealer's current process flow and walk them through editing what has been loaded to meet their current business model
Perform final configuration, confirmation, and verification of system settings as approved by the dealer
Determine the changes desired with the implementation of their new account to be set up for success
Test the functionality of purchased products.
BS/BA in related discipline OR an equivalent combination of education and work-related experience
2 years of experience in related field
General Data Entry Experience
Highly motivated self-starter capable of working in a team environment
Outstanding verbal & written communication and presentation skills
Ability to effectively articulate and communicate in a way that retains engagement
Ability to "win over" customers, guiding them through client on-boarding and adherence to launch so "go live" date is not pushed or put in jeopardy
Exceptional problem solving abilities
Demonstrated ability toensure successful completion of each product launch
Excellent project management skills
Patience with customers of all technical and business skill levels
Ability to handle difficult or sensitive situation with diplomacy and tact
Strong working knowledge of Microsoft Office applications
Personal qualities include possessing high energy, enthusiasm, determination, and being highly driven while being detail-oriented and organized.
Ability to work at a PC using web-based tools and phone equipment for extended periods of time with limited interruptions
Automotive Industry experience strongly preferred
Experience working with Salesforce or other CRM systems a plus
Experience with web-based virtual meetings
Who We Are
About Cox Automotive
There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.
We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental... For full info follow application link.
Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Mission, Kansas 66203