EA-1000 Administrative Customer Support Specialist

Training Program

Credential(s) Offered

Industry certification, Measurable skills gain

Method of Delivery

Online, e-learning, or distance learning

When offered

Daytime Hours, Evening Hours, Weekends

Instructional Program (CIP)

Customer Service Support/Call Center/Teleservice Operation. 520411


This program prepares the student to perform administrative tasks within an office environment and gives them the tools and training that teaches skills such as how to create and manipulate documents, working with spreadsheets, presentations, and email. Students also receive valuable soft-skill training that is relevant across any industry, including subjects such as email and phone etiquette, communication strategies, time management, and proper business etiquette in the office environment. The skilled administrator needs to be able to handle a range of administrative tasks, and deal with sensitive client or patient relations issues. Because Customer Service is a priority in situations where any direct patient/client interaction occurs, students will learn the fundamentals of Customer Service by completing two modules that have been aligned with standards set forth by the International Customer Service Association (ICSA).Level I of training is designed to be transferable to any position, across virtually any industry. Level II further builds on the skills gained in the first course, but expands into new topics that focus on Sales, Communication, and Phone Skills for the customer service professional. Students that successfully complete these courses will achieve certification as a Certified Customer Service Professional (CCSP). In addition to the CCSP certification, students will have the opportunity to attain the Fundamentals of IT certification.




Entrance Requirements

High School Diploma or Equivalent



WIOA Approved Program


Training Location(s)

2021 N Amidon, Wichita, KS

Local WIB

4 - Workforce Investment Area IV

Name of Credential

CCSP- Certified Customer Service Professional and CompTIA Fundametals of IT certification

Type of financial aid offered or have access to


Refund Policy

Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?

Yes - Michigan Department of Licensing and Regulatory Affairs

Is this proposed curriculum considered a nontraditional program of training services for women?


Is this proposed curriculum considered a nontraditional program of training services for men?


Cost Items

In-State/District Tuition


Out-of-State/District Tuition


Total In-State Program Cost


Total Out-of-State Program Cost


Demand Occupation(s)

43-4051.00Customer Service Representatives
$14.00 per hour
Required Certification: CCSP- Certified Customer Service Professional

Provider Status



14143 Farmington Rd, Livonia, Michigan 48154

Phone Number

(800) 734-1175

Fax Number

(734) 469-5018

Web Address

Last Updated

Aug 15, 2022


May 26, 2021


Aug 15, 2024