Method of Delivery
Instructional Program (CIP)
PROVIDES ENTRY-LEVEL CALL CENTER SKILLS, INCLUDING COMMUNICATION SKILLS, CUSTOMER SERVICE SKILLS, USING CUSTOMER INFORMATION DATABASES AND CONDUCTING BASIC SURVEYS. THE TRAINING IS DELIVERED IN A SIMULATED CALL CENTER ENVIRONMENT. PARTICIPANTS WILL BE ABLE TO MAKE AN INFORMED DECISION ABOUT THEIR INTEREST AND SUITABILITY FOR WORK IN CONTEMPORARY CUSTOMER CONTACT CENTERS. THE DEVELOPMENT OF PRE-EMPLOYMENT, ENTRY-LEVEL SKILLS WILL INCREASE READINESS FOR MORE SPECIFIC EMPLOYER-BASED TRAINING.
High School Diploma or Equivalent
WIOA Approved Program
3 - Workforce Investment Area III
Type of Attainment:
Type of financial aid offered or have access to
Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?
Is this proposed curriculum considered a nontraditional program of training services for women?
Is this proposed curriculum considered a nontraditional program of training services for men?
Total In-State Program Cost
Total Out-of-State Program Cost