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Restaurant Crew Member

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Job Details
Job Order Number
Company Name
Hawaiian Bros
Physical Address
12120 College Blvd
Overland Park, KS 66210
Job Description

Position Purpose

Level I Crew Member positions include:

Service roles: Cashier and Dining Room Attendant –responsible for ensuring every guest receives a warm welcome and great dining experience.

Utility roles: Service Line, Dish and Dole Whip – responsible for prepping high quality food in a safe manner, and cleaning/sanitizing items used in food preparation to prevent contamination.

Guiding Principles

For our company to accomplish goals and deliver on its Vision and Values, we must ensure that our behavior is grounded in these Guiding Principles throughout our day-to-day interactions. It is ‘HOW’ we achieve our result that is important, not just the result.

People First – Acts with integrity. Treats everyone fairly and with dignity and respect. Is honest, straightforward and direct when dealing with everyone. Regularly recognizes achievements and contributions of others.

Power of the team – Respects and honors diversity across the organization. Works well as part of a team; systematically encourages and supports others. Is willing to perform any task necessary to get the job done.

Open Communication – Seeks first to understand, then to be understood. Actively challenges and discusses issues and then supports the final outcome. Is open to constructive feedback; is a good listener.

Focus & Accountability – Takes responsibility to fully understand what is expected of him/her/others. Honors commitments and takes responsibility for producing quality results. Effectively deals with problems and tenaciously pursues solutions.

Speed & Simplicity – Accomplishes work efficiently, accurately and in a timely manner. Uses innovation and creativity to simplify and streamline getting the job done. Recognizes and responds effectively to unexpected changes.

Excellence – Looks for a better way every day. Leads by example; is a good role model. Shows a willingness to challenge the rules; advocate for ‘Best Practices’. Is committed to being the best; takes risks and learns from mistakes.

Job Essentials

Service Positions

Greet guests promptly with a warm and friendly welcome.
Acquire a detailed understanding of all menu items: description, preparation, sizes and pricing.
Take guest’s food order in POS:
Repeat order to verify accuracy
Suggestive sell one item to enhance guest satisfaction and increase incremental revenue
Ensure guest receives the best value within current menu pricing and promotions
Process the guest’s payment in an efficient and courteous manner. Handle cash and credit card transactions with great care, striving for zero deviation from reported CID.
Keep dining room area clean and stocked:
Bus tables and dispose of trash
Clean tabletops and chairs using damp, sanitized cloth
Sweep and mop floors when needed
Clean and stock beverage, silverware and condiment stations
Conduct table visits and resolve any guest issues.
Ensure guest needs are met throughout visit, refill guest beverages.
Thank guest and invite them to return.

Utility Positions

Set up cook workstations according to station diagrams.
Stock, date and rotate food product.
Ensure food preparation and presentation meet standards and minimize waste:
Prepare menu items according to Hawaiian Bros recipes, plate presentations and specifications
Temp all food items to ensure food safety
Validate that all items ordered by the guest are accurately prepared and properly placed into the correct containers
Wash, sanitize and store all pans, small-wares, tools and utensils:
Operate dish machine
Ensure proper water temperature
Use cleaning chemicals correctly
Follow proper drying techniques
Store items properly
Set up three-compartment sink.
Collect trash and remove to dumpster.
Operate and maintain Dole Whip freeze machine:
Clean machine daily and deep clean weekly
Ensure proper temperature
Prepare Dole Whips for guests:
Make mix, adhering to recipe
Ensure proper presentation and pour Use drink holders to prevent spillage


Keep work area clean during shift

Complete daily and weekly cleaning duties

Ensure adherence to areas of focus regarding business initiatives

Practice sanitary and safe food handling at all times

Complete other job duties assigned by a manager

Demonstrate teamwork by helping other positions as needed

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