Account Security Analyst
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Wichita, KS 67201
At INTRUST Bank, relationships are at the core of all we do. Which is why we focus on fostering positive relationships not just with our customers, but also with each other. INTRUST Bank recognizes and celebrates employees for their individual character, value and potential, with a focus on developing the unique talents each team member brings to the table. It’s something we’ve learned firsthand over the decades; focus on people, and the rest will fall into place to create an environment built on respect, understanding and most of all – trust.
Job Summary: Reviews possible Fraud exposure and claims on customer accounts. Supports and advises all bank personnel regarding fraud prevention and fraud losses on customer accounts. Analyzes customer deposits for necessary holds according to Reg. CC and bank guidelines. Work with various banking systems i.e. AFS/FIS Vision Risk, Image Vision, Hold Decisioning Process database, SharePoint site and various other databases. Works directly with Security and various departments for collection and research for police departments. Some issues are referred to the Manager for resolution. Promotes and fosters teamwork across all areas of INTRUST and is focused on delivering a high level of customer service to all. Must maintain strict standards of confidentiality, and perform duties in a manner supporting INTRUST’s Character Qualities.
Assist internal/external customers, banking institutions, and the Federal Reserve with account resolutions.
Researches items for forgeries, maintain files on holds, forgeries and customer account denials.
Addresses legal issues involving banking regulations with management in order to keep INTRUST Bank from facing legal action from customers.
Review accounts in the Fraud System for possible fraud to INTRUST customers. Investigate all items that are suspect in the system.
Assist with investigations involving forgeries for the recovery of funds.
Manage the Centralized Hold System/Process for the bank including overnight holds placed on deposits through the mobile check deposit application.
Performs validation of accounts opened via OAC as well as new customer established external transfers.
Monitors reports to identify fraud trends and areas of concern.
Analyzes customer deposit account activity for mitigation of risk and closes accounts as necessary.
Performs deposit account closures for all area of the bank.
Review and decision mobile check deposits according to bank guidelines.
Reporting of fraud to the appropriate areas of the bank.
Education and Experience: High school diploma or equivalent and 2+ year’s previous banking experience. Fraud analysis experience preferred.
Required Skills and Knowledge: Skills required; typing 30-40 wpm, 10-key by touch; Proficient in use of Microsoft Applications, i.e., Word, Excel, Outlook, Access, etc. Must be detail oriented; ability to follow explicit instructions, requires good oral and written communications, and excellent customer service skills. Requires the ability to learn and retain guidelines for the following regulations ‘CC’, ‘E’, ‘J’ and ‘O’.
Required Licenses and/or Certifications: AAP – Accredited ACH Professional and/or NCP – National Check Payments certification may be helpful.
Physical Demands: Must be able to view personal computer for extended periods of time. Must be able to hear and speak clearly both face-to-face and over the phone. Must be able to use hands to key information and handle objects
Working Conditions: Normal office conditions
This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.