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Operations Specialist 2 (Drug Safety - Case Processing)

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Job Details
Job Order Number
Company Name
Physical Address

Overland Park, KS 66210
Job Description


Apply knowledge and expertise including complex decision making activities to review, assess and process Safety data and information across service lines. Recognized as specialist in one or more areas. Provide oversight on small to medium service operational projects and act as mentor to junior members of staff.


+ Process Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements.

+ To perform Pharmacovigilance activities per project requirement including but not limited to, collecting and tracking incoming Adverse Events(AE)/endpoint information determining initial/update status of incoming events

+ Database entry coding AE and Products, writing narratives, Literature related activities, Quality review, assisting with reconciliation, case closure related activities, coordinating translations, as per internal/ project timelines.

+ Creating, maintaining and tracking cases as applicable to the project plan.

+ Perform activities related to adjudication as applicable

+ Assess Safety data for reportability to relevant authorities, track reportable cases and report to regulatory authorities, ethics committees, institutional review boards, investigators, oversight groups per legislation, within timelines and in a format compatible to meet requirement as per project. Liaise with relevant stakeholders to facilitate expedited reporting.

+ Liaise with manager for regulatory tracking requirements and electronic reporting.

+ Contribute knowledge and expertise to or lead assigned deliverables in the field of Safety Publishing, Risk Management, Safety Surveillance and Medical Information or other service lines as appropriate.

+ Ensure to meet quality, productivity and delivery standards per project requirements.

+ Ensure compliance to all project related processes and activities.

+ Build a positive, collaborative team environment with Safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff, assist Operations Manager as a backup when needed.

+ Provide and impart technical and process information to Safety Management and members of operational team on project specific issues.

+ Provide oversight role and have a good understanding of operational team on status, metrics, productivity and initiatives.

+ Maintain a thorough understanding of project protocol, therapeutic indication, budget and scope of work (SOW) for assigned projects

+ Set up and maintain project files, standard templates, electronic forms, databases and workflow as per project requirement.

+ Establish and maintain effective team and project service operations communications i.e. provide regular feedback to operations team manager and other relevant stakeholders on project metrics, out of scope work challenges/issues and successes

+ Effective feedback on project performance to junior members of team.

+ Read and acknowledge all necessary IQVIA standard operating procedures (SOPs) and customer SOPs as required. Ensure all required training is executed in a timely fashion and documented. Work towards ensuring completeness of individual training plan and maintain up to date training transcripts.

+ Participate or Lead trainings across Safety process service offerings

+ Participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.

+ To demonstrate problem solving capabilities.

+ Liaise with different functional team members, e.g. project management, clinical, data management health care professionals e.g. investigators, medical monitors, site coordinators and designees to address project related issues.

+ Attend project team meetings and provide regular feedback/ inputs to Operations team manager on operational project metrics, out of scope work challenges/issues and successes.

+ To liaise with client in relation to details on day to day activities as needed.

+ Contribute to achievement of departmental goals

+ Perform other duties as assigned

+ 100% compliance towards all people practices and processes


+ Excellent knowledge of medical terminology.

+ In depth knowledge and understanding of applicable Safety Database and any other internal/Client applications.

+ In depth knowledge and understanding of applicable global, regional, local clinical research regulatory requirements.

+ Excellent organizational skills, time management skills, attention to detail and accuracy.

+ Maintain high quality standards.

+ Excellent working knowledge of Microsoft Office and web-based applications.

+ To demonstrate effective project management and leadership skills.

+ Effective mentoring and coaching skills.

+ Excellent verbal/written communication skills.

+ Self-motivated, flexible, receptive to changing process demands.

+ Willingness and aptitude to learn new skills across Safety service lines.

+ Proven ability to work independently and autonomously with policies and practices.

+ Proven ability to multi-task, meet strict deadlines, manage competing priorities.

+ Ability to identify, prioritize tasks and delegate to team members.

+ Ability to establish and maintain effective communication and working relationships with coworkers, managers and clients.

+ Ability to work as a Team Player, contribute and work towards achieving Team goals.

+ Demonstrate Sound judgment and decision making skills.

+ Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage teams’ priorities.

+ Ensure quality of deliverables according to the agreed terms.

+ Demonstration of IQVIA core values while doing daily tasks.

+ Skill to plan work load based on available capacity and ability to change prioritization based on workload fluctuations.

+ Skill to negotiate and work on finding a central ground that is satisfactory to all concerned stake holders.

+ Support audit preparedness – Extensive use of keyboard requiring repetitive motion of fingers.

+ Extensive use of telephone and face-to-face communication requiring accurate perception of speech.

+ Regular sitting for extended periods of time.

+ May require occasional travel.

+ Flexibility to operate in shifts.


+ Bachelor’s degree in life sciences or related field and up to 5 years of relevant experience, inclusive of up to 3 years of Pharmacovigilance experience.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at .

IQVIA is an EEO Employer – Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

At IQVIA, we have a vision. Where every healthcare decision is based on evidence. Where data science and human science come together to improve global health. Where new and creative solutions aren’t just possible – they are expected.

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