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Sales Operations Analyst II

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Job Details
Job Order Number
Company Name
Thermo Fisher Scientific
Physical Address

Lenexa, KS 66219
Job Description

Position Summary:

The Sales Operations Analyst role will support the North American Sales Operations team with commercial reporting, CRM support, and support with commercial processes. This role operates as a key business partner to the Commercial Sales, Finance, and Product Marketing organizations.

Key Responsibilities:

+ Responsible for managing Salesforce CRM, including creating reports and dashboards, processing requests, identifying enhancement opportunities and general overall support the MBD organization

+ Assist in quarterly & annual Sales Compensation calculations

+ Collect, measure and analyze key performance indicators against business objectives

+ Provide strategic analysis for internal partners (Commercial Sales, Operations, Marketing, Finance, Customer Care), including identifying trends, providing business insights & recommendations

+ Support the Sales Team with territory geographical planning and account realignment

+ Maintain and update data for personnel & organizational changes

+ Create, manage and distribute recurring standardized performance reporting to internal partners, including the leadership team

+ Assist with special projects and ad hoc requests as assigned

+ Drive process improvements and efficiencies and support implementation within the business

+ Assist with training and use of available Sales Ops tools to help the sales teams better manage/grow their business

+ Project tracking and documentation management in support of key initiatives

Minimum Requirements/Qualifications:

+ Bachelor’s Degree in a business-related field of study

+ Advanced experience and skill with MS Office (Excel, PowerPoint, and Access)

+ Excellent verbal and written communications skills and the ability to interact professionally with a diverse group individuals

+ Experience with cross functional collaboration across multiple departments (Finance, Marketing, Contracts and other organizations)

+ Experience with Salesforce and/or other Customer Relationship Management (CRM) software

+ Organization skills, ability to multi-task and attention to detail

+ Adaptive and reactive to abrupt deadlines and frequent changes in priorities

+ Comfortable with large amounts of data and the ability to identify key trends and variances and summarize with a high degree of accuracy

+ Bring a strong responsiveness ethic and a sense of urgency toward customer service

+ Strong problem-solving skills and ability to think outside the box

Minimum Requirements/Qualifications:

+ 2+ years of experience in Sales Operation or a similar Business Analytical role

+ SAP or other ERP experience

+ Proven experience of driving improvement and efficiency in commercial environment through sales processes, KPI’s, CRM or similar.

+ Previous experience in implementing new sales tools is desirable

+ Ability to work with various systems and data sources to gather and assimilate required information

+ Advanced technical background, including experience with BI reporting tools (Power BI, Cognos, etc.) and data transformation via SQL

+ Understanding of Sales methodologies, metrics and processes

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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