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Job Details
Job Order Number
Company Name
The University of Kansas Health System
Physical Address

Job Description

The Scheduling Supervisor is accountable for the daily operations of the Scheduling Representatives. This includes the direct oversight of all technical, business and personnel related aspects of ensuring high quality services.

+ Supervises the scheduling workflow of patients and determines the clinical appropriateness of the condition to the procedures.

+ Acts as a liaison between physicians, hospital clinics, nursing personnel, residents, etc. to optimize patient scheduling and care. Lead complaint control.

+ Ensures optimum staffing, oversee all personnel evaluations, recruits and orients new staff in all areas of scheduling.

+ Maintains a patient-centered focus and strives to support the mission, goals and values of the hospital, department and division.

+ Responsible for ensuring that all division activity is performed in an efficient, organized and safe manner with an optimum degree of accuracy.

+ Responsible for the PI tracking, productivity measuring, divisional policies, procedures, and ongoing employee education.

+ Maintains knowledge and understanding of all scheduling aspects, pre-authorization and pre-certification as well as basic knowledge of health insurance and billing procedures.

+ Schedules, reschedules/cancels and blocks schedules in a courteous, professional and timely manner as well as answers phones in a timely manner.

+ Responsible for completion of mandatory educational assignments .

*Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

*Note: These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.


+ High School Diploma

+ Minimum of 1 year supervisory experience

+ Minimum of 3 years of scheduling and/or experience in a call center or switchboard environment

+ English

+ Exceptional computer skills


+ Minimum 3 years Supervisory Experience in an academic or high volume, high acuity facility

Requisition ID: 2020-25566

Display Department Title: Office of Access Management

External Company Name: The University of Kansas Health System

External Company URL:

Street: 10720 NALL AVE

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