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Customer Service Supervisor

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Job Details
Job Order Number
11200438
Company Name
Winfield Consumer Products (Husky Liners)
Physical Address
PO BOX 839, 22426 D Street
Winfield, KS 67156
Job Description

Husky Liners, a Truck Hero Company, proudly makes automotive aftermarket products designed to protect your ride inside and out. Founded in 1988, we offer a wide assortment of quality products designed to help extend the life of your vehicle. At the core of our product line are our Husky Liners brand, custom fit floor liners, guaranteed for life and backed with a no hassle, lifetime warranty.

We are currently seeking an individual interested in working in a team-based environment and committed to providing top excellent customer service and leadership in a fast pacing environment.

Position: Customer Service Supervisor
Responsible for the day to day management and supervision of the Customer Service
Department to ensure the highest level of service and customer satisfaction is
provided and maintained.

Duties:
• Develop and maintain Customer Service staff, procedures, polices and standards
• Ensure timely correspondence and resolution to customer order and product inquires
• Monitor staffing needs and provide appropriate direction and training
• Address customer concerns that are unresolved by other CSR’s via email, telephone and in person
• Participate in staff meetings as needed and provide relevant customer service reports and information
• Promote and Implement continuous improvement plans and procedures
• Calculate and create customer returns and allowed allowances

Qualifications:
• High School Diploma
• Min. of 3 Supervisor experience and 3 years Customer Service Relations preferred
• Experience in manufacturing setting preferred
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Excellent verbal and written communication and decision and problem solving skills
• Excellent people management skills including communication, motivation, coaching and leadership
• Ability to multi task and work in a face pace environment effectively under pressure

Pay and Benefits:
• Competitive pay with opportunity for annual increases
• Comprehensive medical (BCBS), dental and vision insurance with tier options
FSA and HSA
• Company paid Life and AD&D Insurance and Short & Long Term Disability
• Supplemental insurance available for employee and family: Critical Illness, Hospital Care, Accident and Legal
• Company Matching 401K plan
• Paid time off and paid holidays
• Tuition Reimbursement
• Employee Discounts with all Truck Hero Companies
• Referral Bonus
• Discretionary Production Bonus
• Employee Assistance Program: includes free consultations, referrals, discounts, online resources and seminars for personal, job or family related issues

Applications can be picked up at Husky Liners 22425 D Street (Strother Field) Winfield, KS 67156, or requested at: Huskyhr@huskyliners.com


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