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Westchester, IL 60154
Provide on-site consulting, guidance and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS product efficiency and usage; analyze, resolve and repair product issues through detailed analysis and utilization of engineering expertise; direct and assist Radiology staff in performing necessary scans prior to surgery; educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services; develop and conduct training programs for hospital staff enabling them to implement in-house training; act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels, and working to increase revenue via the sale of spare parts, upgrades, etc.; work closely with the Senior Application Consultant, Area Account Manager, Key Account Manager and Marketing Manager on market transparency, upgrade initiatives and R&D projects; utilize engineering expertise to contribute to the quality improvement process by recommending product modifications; attend meetings and trade shows to demonstrate and promote IGS products and services; and keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis.