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OPM Customer Service Representative - 2019-45465

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Job Details
Job Order Number
Company Name
Physical Address
Lawrence, KS 66044
Job Description

OPM Customer Service Representative – Bilingual

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

Job Description Summary

Essential Duties and Responsibilities
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional
- Manner
- Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous telephone, email and chat inquiries
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller with locating information needed to make their healthcare plan decision
- Refer calls to other agencies as specified in the training and work instruction documents
- Maintain up-to-date knowledge of OPM regulations and policies as they apply
- Report problems that occur via the online system so they can be addressed by the appropriate parties
- Respond to telephone, email and chat inquiries within the set departmental staffing and time parameters
- Light data entry and clerical duties as defined in the training and work instruction documents
- May be required to work scheduled holidays. Overtime may be required
- Perform other related duties as assigned
- Regular and predictable attendance is required
- Must be able to pass a government background check

Minimum Requirements
- High School diploma or equivalent required
- Minimum six (6) months customer service experience required
- Must be able to speak and read English clearly, professionally and fluently
- Must be able to type a minimum of 20 WPM
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team

*SCA Job Profile Only

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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