skip to main content

Important Notice

It appears you are using an older version of your browser. While some functions will be available, KANSASWORKS works best with a modern browser such as the ones provided by:

Please download and install the latest version of the browser of your choice. We apologize for any inconvenience.

Product Support Analyst

Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.

Job Details
Job Order Number
Company Name
Physical Address
6240 Sprint Parkway, #100
Overland Park, KS 66211
Job Description

Primary Responsibilities
-Maintain ownership for the entire lifecycle of a client’s issue from inception to resolution
-Establish and maintain client satisfaction through professional and courteous service
-Develop product expertise by working closely with other support and product team members
-Document common client issues and publish for consumption
-Define and test recommended solutions related to customer use cases
-Assist with customer education of Keylight concepts to instill confidence in the product suite
-Collaborate with product team and other cross-functional peers on user-impacting issues
-Maintain various applications (Lockpath Support Portal, Salesforce, Passwordstate) with related information for customer/employee use.
-Develop quality and informational Knowledge Base Articles for customer consumption
-Test and assure new enhancement and defect correction Product features are working as designed to meet customer needs. Qualifications and

-1-3 years of relevant work experience
-Strong deductive reasoning skills
-Strong attention to detail
-Excellent written and oral communications skills
-Proven analytical and problem-solving abilities
-Desire to train end-users using a ‘consultative’ approach
-Ability to recognize problems, gather facts, and analyze information
-Ability to organize and prioritize multiple work tasks to meet specific deadlines
-Knowledge of C#, Microsoft SQL server, .NET web applications, and Server operating systems is desirable
-Bachelor’s degree, preferably in a technical discipline (or equivalent years of experience)

To view full details and how to apply, please login or create a Job Seeker account.