Guest Services Representative
Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.
McConnell AFB, Wichita, KS 67221
Guest Services Representative (70068)
Date Opened: 01/25/2019
Date Closed: Open Until Filled
Pay Grade: NF-I
Pay / Hr: $10.00 FLEX (No Benefits)
NOTE: Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable, will not be appointed.
LODGING IS A 24 HOURS A DAY/7 DAYS A WEEK OPERATION (INCLUDING HOLIDAYS) AND THIS POSITION REQUIRES YOU TO WORK VARIOUS SHIFTS (DAYS, SWINGS AND MIDS).
DUTIES AND RESPONSIBILITIES:
Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons’ accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier’s report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.
Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages. Must be able to satisfactorily complete a T1 investigation.
Promptly and courteously receives, greets, and answers questions from visitors and telephone callers. Accurately registers guests ensuring compliance with established patron eligibility criteria. Accurately maintains and updates guest room assignments, checkout lists and patron accounts to enable quick and efficient retrieval of information. Accurately prepares reports according to regulations and policies, and in the appropriate format. Documents are finalized in a timely manner, meeting prescribed suspense dates or established deadlines. Ensures compliance with all established safety and security policy and regulations. Maintains professional customer service.
Attends all formal and informal training applicable to this position deemed necessary by the supervisor. Must complete the web-based training selected for this position by the AFSVA.? EEO Policy Statement The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy Statement
This agency provides reasonable accommodations to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.