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Manhattan, KS 66502
About This Role:
The position exists to assist with the Graduate School admissions process. The primary objectives are to assist and/or evaluate international or domestic applications, prepare I20’s for shipment to students, assign advisors, check and record transcripts, assist with check in for international students and linking in INOW. The person in the position must be able to use the tools and knowledge to answer numerous admission questions that come up, must be able to adapt to change because the admissions process is constantly changing with new rules being added and procedures and must have the ability to conduct themselves professionally in all situations.
The person in this position must be professional in all situations, knowledgeable of all aspects of graduate study, have superior communication skills to determine what is needed and provide information clearly and concisely; must be able to determine if serious problems are developing with a visitor and the best course of action to be taken. Incumbent must be able to analyze our procedures and suggest changes to be made through the constant interactions with clients of the Graduate School. As the primary contact with most visitors and over the telephone, this person is largely responsible for the impression that others have of the Graduate School and therefore, must provide quality service that is the primary goal of the Graduate School. This person has the responsibility to defuse as many difficult situations as possible, and conversely, could be responsible for creating serious problems if incorrect information is dispensed or if communication is ineffective or irresponsible.
Assist with applications for admission to graduate study, exercising independent judgment to determine those, which meet admission criteria, and those that do not. Activities include evaluation of transcripts, posting, Eship global: 120; Assigning Advisors, linking (Inow) and checking international students and collect materials. Refers to the Associate Dean on applications that may need an exception from admission standards. Communicates with graduate program directors regarding applications as necessary. Prepares letters of admission for the applicants. Is trained on and assists with international applications if needed.
Review is done periodically by the supervisor for effectiveness of processes or if problems arise.
Serve as initial and primary contact for the department in providing program information to all visitors to the Graduate School, including the interpretation of procedures as outlined in the GRADUATE HANDBOOK, the GRADUATE CATALOG, and various forms and guides, and in responding to questions from students, staff in all departmental offices, administration and visitors. Provide information to help ensure that all university graduate programs comply with Graduate School standards. Determine priority of clientele requests in order to serve the public better and help make staff members more efficient; ascertain nature of the need or problem and either respond to it personally or direct it to the appropriate staff member. This task requires thorough knowledge of all aspects of the Graduate School rules and guidelines to avoid or mitigate problems for students and faculty and communication skills well developed for interacting with diverse individuals. Responsible for maintaining general Graduate School email account. Other general office duties as required and assigned to include, but not limited to, posting final exam results and address changes on KSIS, distribution of information and forms to students and departments. Provide support as needed to other staff members during peak periods (e.g. commencement and enrollment). Reviews and recommends technological and procedural changes to ensure compliance with policy and improve work processes.
Why Join Us:
Kansas State University offers graduate degrees and certificates on all three campuses: Manhattan, Salina and Olathe. Students earn degrees on campus, online or through a combination of the two.
We Support Diversity and Inclusion:
Kansas State University embraces diversity and promotes inclusion. The University actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community.
What You’ll Need to Succeed:
High school diploma and one year of relevant experience
Four years of experience, in general office, clerical, or administrative support work
Education may be substituted for experiences as determined relevant by the hiring manager.
Applicants must be currently authorized to work in the United States at the time of employment
How to Apply:
Please submit the following documents:
Please send a letter of interest
Contact information for three professional references
Anticipated Salary Range:
$16.31-$25.27 per hour
Review of Applications Begins:
Equal Employment Opportunity:
Kansas State University is an Equal Opportunity Employer of individuals with disabilities and protected veterans and actively seeks diversity among its employees.
Background Screening Statement:
In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.