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Logistics Supervisor

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Job Details
Job Order Number
Job Description

Profit Maximization
• Drive sales to exceed financial goals
• Drive productivity and efficiency to achieve desired results
• Prepare and successfully execute special events
Operational Execution
• Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility
• Inspect and coach adherence to Standard Operating Procedures
• Lead timely and accurate completion of workload
• Ensure compliance to company policies and procedures
Talent Optimization Customer Experience
• Train associates for job proficiency and expected behaviors
• Coach associates and provide timely feedback
• Support a team-driven atmosphere
Customer Experience
• Ensure and model a helpful customer experience
• Ensure items are in-stock
• Ensure items are priced right
• Maintain a safe, clean, and organized store
Success Drivers:
Drive For Results
• Sets priorities and translates goals into action plans
• Consistently pushes self and others for results
• Manages internal and external communications
Directing Others
• Is good at establishing clear directions
• Distributes workload appropriately
• Is a clear communicator
Motivating Others
• Creates a climate in which people want to do their best
• Motivates and inspires direct reports and teams
• Makes each individual feel their work is important
Timely Decision Making
• Makes sound decisions in a timely manner, sometimes with incomplete information under tight deadlines and pressure

Customer Focus
• Acts with internal and external customers in mind
• Understands and teaches how operational execution directly affects the customer experience
• Establishes and maintains relationships with customers and associates through respectful and effective communication

Shared Duties:
Profit Maximization
• Review results utilizing reporting including Scorecard
• Adjust daily schedule based on business needs
• Ensure adherence to Loss Prevention policies
• Reduce risk and protect assets in compliance with the Operational Audit
• Lead, coach, and participate in execution of special event playbooks
• Maintain security of physical building, sensitive data, and IT equipment to policy
• Ensure compliance to Injury Illness Prevention Program; recognize and resolve safety hazards
• Execution of Physical Inventory Standard Operating Procedure
Talent Optimization
• Commitment to continued learning and self-development
• Participate in leadership meetings
• Train new hires
• Train existing associates on new initiatives
• Coach behaviors for desired results
• Provide input on associate performance to the management team
• Ensure completion and submission of timecard edit forms as needed
• Ensure compliance to meal and rest break policy
Operational Execution
• Execute and validate Daily Download
• Review all communications and take appropriate action
• Complete and verify deposits, change orders and cash pick ups
• Complete point of sale opening and closing procedures
• Approve point of sale returns, voids, and overrides
• Take appropriate action during business interruptions and emergencies
• Ensure Merchandise Management expectations are consistently met
• Complete forklift certification and operate as needed
• Completion of inventory adjustments
• Complete and maintain callbacks and pullbacks
• Process defects, destroy, special handling returns, managed waste, and open box in adherence to policies
Customer Experience
• Serves as the Leader on Duty as scheduled
• Ensure Customer Experience expectations are consistently met
• Friendly
• Available
• Quick
• Lead, coach, and participate in sales-driving behaviors:
• Name Collection
• Extended Service Plan Program
• Inside Track Club Program
• Proactive and timely resolution of customer issues
• Manage and respond to lines at checkout
• Efficient processing of point of sale transactions
• Validate completion of daily cleaning checklist
• Supervise and participate in store recovery standards

Position-Specific Duties – Logistics
• Drive and coach program execution and results in accordance with Standard Operating Procedure:
• Customer Experience
• Name Collection
• Extended Service Plan Program
• Inside Track Club Program
• Drive and coach customer engagement:
• Friendly
• Available
• Quick
• Ensure front end and offices meet Store Standards
• Recommend store supplies
• Complete Month End Checklist
• Other duties as assigned

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