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Service Representative

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Job Details
Job Order Number
10911379
Company Name
House of Schwan, Inc.
Physical Address
3636 NORTH COMOTARA
Wichita, KS 67226
Job Description

OBJECTIVEAUGUST IMPACT SELLING, 1995


HOUSE OF SCHWAN


JOB DESCRIPTIONSERVICE REPRESENTATIVE 


 


 



Job Title: Service Representative 

Department: Service

Reports To: Service Team Leader

 

 

JOB SUMMARY:     Deliver beer orders in a timely manner; rotate, pull-up & face coolers; build and merchandise displays; merchandise account leaving it in pristine condition.

 

 

QUALIFICATIONS:

  • Must be at least 21 years of age
  • High School Diploma or GED required
  • Valid Kansas CDL License and excellent driving record required

  • Must pass Physical and Drug Screening
  • Good communication skills
  • Experience in sales, customer service or related field desired

 

 

JOB REQUIREMENTS:

  • CDL license and DOT Medical Examiner’s Certificate
  • Requires heavy physical work; heavy lifting of 160 pounds, pushing and pulling required of objects up to 340 pounds

  • Work in adverse weather conditions
  • Work with minimal supervision
  • Neatly groomed at all times; clean, fresh uniform, steel toed black shoes and belt

  • Baseball caps must be worn bill facing forward and be approved by Operations Manager
  • Ensures the safe use of company equipment
  • Attends all training sessions as required
  • Attends all meetings on time and as scheduled
  • Attends work as scheduled – no unexcused absences
  • Work schedule can range from 4:30 am until route is complete

 

 

ROLE:

 

  • Adhere to Anheuser-Busch quality control standards at all times through stock rotation and adherence to distress flow procedures

  • Ensure customer satisfaction through professional and timely service and follow-up
  • Adhere to all beverage laws of the State of Kansas

 

TYPICAL DUTIES/RESPONSIBILITIES:

  • Maintain a courteous and professional attitude with customers at all times
  • Deliver all beer and non-beer orders, check case counts to ensure accuracy of invoices

  • Meet all time windows
  • Pick up breakage and out of code product
  • Stock, rotate and merchandise each account
  • Build displays with appropriate themed POS following our merchandising standards
  • Install permanent, temporary and custom POS as requested
  • Place or deliver banners as requested
  • Rotation, every account, every call; maintaining compliance with our distress flow chart
  • Ensure all authorized packages appear on the shelves and are faced.
  • Coolers are stocked, pulled up and faced every account, every call 

  • Packages must be maintained in clean, undamaged condition; breakage is traded out
  • Refreshes all displays every account, every call 

  • Clean and check in truck
  • Completes all paperwork in a neat, accurate and timely fashion 

  • Conduct additional duties as requested by Service Team Leader

 

 

 

 

 

 

 

 

 

 

 

Service Rep.DOC Page 1 of 2 3/20/2019


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