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Call Center Customer Service Rep Needed in Overland Park! Te

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Job Details
Job Order Number
JC135960738
Company Name
Kelly Services
Physical Address

Overland Park, KS 66210
Job Description

Kelly Services is seeking an experienced Call Center Customer Service Rep for our global financial client in Overland Park, KS. This is a full time, temporary position that could go temp to hire paying $15.75/hr . with benefits available in the first 30 days. Schedule is 12:00pm – 8pm, set schedule but days off could vary.

Duties:

Responsible for providing high quality telephone customer service to customers. Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, reversing fee and finance charges as appropriate and per guidelines, account maintenance, accepting card, check or other orders, acting on lost and stolen credit cards or checks, researching customer problems that couldn’t be resolved during initial contact, and assessing customer needs for other products and services and cross-selling other bank products. Will receive 5 weeks of training. Calls will be monitored and you will be coached based on those monitors. It is a professional environment. There are strict attendance policies.

Qualifications:

Prior call center customer service experience.

Excellent customer service and communication skills.

Ability to quickly gain knowledge of all assigned products.

Ability to solve problems rapidly.

Good keyboard and PC skills using word processing and spreadsheet software.

Effective sales and referral skills.

Professional telephone demeanor.

Highs school diploma or GED.

In addition to working with the world’s most recognized and trusted name in staffing, Kelly employees can expect:

+ Competitive pay

+ Medical, Vision, and Dental insurance options

+ Paid holidays

+ Year-end bonus program

+ Recognition and incentive programs

+ Access to continuing education via the Kelly Learning Center

Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit now” button below to submit your resumes. If you have questions about the position, you may contact the recruiter recruiting for this position ( Melody at meld187@kellyservices.com ) however your resume must be received via the “submit now” button included within.

We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: www.kellyservices.com .

Kelly Services® is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world.

Kelly Services is an Equal Opportunity Employer.

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.


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