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Engineering Operations Manager

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Job Details
Job Order Number
Company Name
Physical Address

Overland Park, KS 66210
Job Description

Work with a world class team to develop, implement, and support cutting edge Oracle technology.

Manages a team maintaining and/or implementing software project(s) and/or internal systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Demonstrated leadership skills. Detailed knowledge of several applications within a business area needed. BA/BS degree and relevant experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

OpenAir is seeking a technical Operations Manager to help manage its Engineering Operations. OpenAir is one of the family of products under the Oracle-NetSuite business unit. It is the leader in cloud professional services automation and runs under a Unix-environment.

This person will be responsible for maintaining and upholding high standards under the business unit s 3 operational pillars, Uptime, Security and Performance, as well as delivering on the operational engineering objectives of the business.

This role is a global engineering leadership position and will be managing engineering staff based in the US and Canada; and will be working closely with the wider OpenAir operations team with engineers based in the UK and Czech Republic.

This role will require a close working relationship with the Development & QA teams as well as other teams within the NetSuite and Oracle organization. The successful candidate will help enhance the operational procedure, engineering, systems and business processes.

Key responsibilities

Delivering operational engineering products in line with the business objectives

Project management, planning and service delivery

Decisions on key technical solutions, design decisions and implementations

Incident Management and Problem management

Ensuring operational uptime, security and performance of the OpenAir product in our cloud environment to our customers

Communicating job expectations; planning, monitoring, appraising and reviewing job contributions quarterly.

Developing operations systems by implementing, enforcing and evaluating policies and procedures;

Managing a group of remote engineers in the team’s daily 24×7 operation, all quarterly reviews, evaluations and career development.

Accomplishing operational roadmaps by completing related tasks as needed

Identifying areas for improvement

Promoting a culture of learning

Basic Qualifications

A completed bachelor s technical degree from an accredited University, or equivalent work experience

Authorized to work in the US or in Canada without sponsorship

Direct management experience for salaried employees and their performance

Experience with performance metrics and process improvement (how, when, who)

Candidates must be flexible to work weekends and/or overnight shifts

Requirements and qualifications

Demonstrated success in leading/managing a team of support engineers in a 24×7 operations environment (Minimum 5 years)

Demonstrated success in establishing and improving IaaS, Paas, or SaaS procedures, metrics, technology, tools within on-premise and remote support environment

Previous experience with Unix/Linux (must have)

Knowledge of MySql database (good-to-have)

Knowledge of Perl (nice-to-have)

Strong People development skills

Ability to handle changing priorities and use good judgment in stressful situations

Demonstrated ability to promote a culture of learning

Demonstrated experience and collaboration with international teams and departments

Excellent written and verbal communication skills

Job: Information Technology

Organization: Oracle

Title: Engineering Operations Manager

Location: United States

Requisition ID: 18001H8I

Other Locations: Canada

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