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Customer Service Representative (CSR)

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Job Details
Job Order Number
10796365
Company Name
Alorica
Physical Address
1717 W 7th Street
Joplin, MO 67804
Job Description

Offer customer support through phone, email, online chat or social media to customers who have questions,concerns or confusion around a particular product or service. You’re literally the voice of the brand, and a strong relationship between our clients and their customers.Maintains and updates customer information as necessary. Calmly attempts to resolve and de-escalate any issues.Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues


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