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Student Account Analyst (998871)

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Job Details
Job Order Number
10665377
Company Name
Wichita State University*
Physical Address
1845 N Fairmount Ave
Wichita, KS 67260
Job Description

Summary of Responsibilities

*Perform staff support activities in the area of University debt management to ensure the University meets its stated objectives for fiscal operations success.
*Provide customer service to students, debtors and third party service providers with Accounts Receivable and Perkins transactions.
*Monitoring and reporting delinquent Accounts Receivable debt to collection agencies.
*Perform accounting work in a variety of financial and related fiscal management tasks.
*Analyze and interpret the receipt of monies using departmental technology tools.

Minimum Education

Associates degree or 60 hours of completed college credits in related discipline by hire date

Minimum Experience

1. Three years of experience in debt collections, accounts receivable or a related area.
2. Three years of experience with face-to-face customer service.
3. Three years of experience working in Microsoft Word and Excel.
4. One year experience using business process management software.

Knowledge, skills and abilities

1. Must demonstrate a high level of business aptitude through attention to detail, time management, negotiation and problem solving skills. Ability to meet strict deadlines and work independently is vital to success in this position.
2. Strong knowledge of principles and processes for providing customer service and demonstrated ability to establish productive professional relationships in an environment that promotes teamwork.
3. Must have the ability to read, comprehend and apply pertinent laws and statutes, federal rules and regulations.
4. Possess strong interpersonal and communication skills to work with a broad-range of internal and external customers. Active listening and critical thinking skills are imperative in this position.
5. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of university students, faculty and staff, including those with disabilities and special needs.
6. Must have strong customer service mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
7. Requires intermediate to advanced skills in Microsoft Word and Excel.

Required Licenses, Certificates & Registrations

Additional Information

All employees of Wichita State University are expected to support the WSU vision, mission, and values and foster an environment of diversity in culture, thought, and experience

Location
Wichita, KS – WSU Main Campus

Salary Information

Proposed Salary or Hourly Rate
$38,188.80 annual/$18.36 hr

Eligible for Shift Differential?
No

Benefits Eligible?
Yes

Position Description Information

Preferred Education

College degree preferred in Business Administration and Management or Accounting by hire date

Preferred Experience

1. Work Experience at University or large Corporation.
2. Experience in producing various statistical reports to include extensive analysis and interpretation of Banner transactions.
3. Background in banking or working in a financial institution.

Regular Hours of Work
8:00 am to 6:00 pm, Monday & Tuesday and 8:00 am to 5:00 pm Wednesday-Friday

Environmental Factors

Some stress is placed upon the employee during periods of high activity such as fee payment week, etc. Occasionally, customers may become upset or disgruntled.

Proposed Job Duties

Responsibility / Duty

UNIVERSITY DEBT MANAGEMENT
*Oversee procedures for the assessment and collection of University chargeable services.
*Identify delinquent accounts of students, faculty and staff. Perform due diligence collection process as required.
*Refer non-responsive accounts to collection agencies, Kansas State Setoff Program, or WSU payroll department where applicable.
*Update transactions in Banner to place account on hold and discontinue statement process.
*Process closed accounts in Banner system.
*Process activity on accounts through the KDRS Setoff system.
*Management of bankruptcy notices to include providing appropriate account documentation where appropriate.

Importance
(E) Essential

Percentage
25%

Proposed Job Duties

Responsibility / Duty

PERKINS OVERSIGHT
*Monitor Perkins account transactions recorded by third party provider, ECSI.
*Verify placement of accounts to collection agencies.
*Monitor Perkins Master Promissory notes, awards, and exit reports.
*Process lender verification certificates for loan consolidation and tracking.
*Process over and under-payments requested or paid refunds.
*Confirm and initiate payments to collection agencies for Perkins loan collections.

Importance
(E) Essential

Percentage
25%

Proposed Job Duties

Responsibility / Duty

CUSTOMER SERVICE / MANAGEMENT OF MONIES
*Provide customer service to students, debtors and third party service providers with Accounts Receivable.
*Assist students in seeking options to bring debt current to include establishing payment arrangements.
*Perform accounting work in a variety of financial and related fiscal management tasks to include banking, revenue distribution, positive pay, returns, cash transfers and credit card reconciliation.
*Analyze and interpret the receipt of monies using departmental technology tools.
*Daily analysis of SMART Interfunds by monitoring incoming funds, working with departments for funding, and executing the interfund process.
*Manage the SMART deposits process which includes administration of bank wires, State communication and executing the deposit process.
*Oversee the training and management of departmental web deposit activity.

Importance
(E) Essential

Percentage
25%

Proposed Job Duties

Responsibility / Duty

MANAGEMENT OF DATA
*Work closely with Financial Operations technical support as subject matter expert in developing and evaluating automated accounting procedures to streamline collection processes.
*Prepare and maintain a variety of reports and financial documents through the University Reporting Services system to assist in the University objectives of collection of outstanding debts.
*Review Accounts Receivable Aging Report to identify delinquent accounts exceeding seven years and submit proposal to effected University department for review prior to processing write-off.
*Conduct periodic review of Collection Agency reports and monthly statements to ensure consistency to student accounts.

Importance
(E) Essential

Percentage
25%


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