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Paola, KS 66071
GENERAL DESCRIPTION OF POSITION
Under general supervision and following established policies and procedures as
well as all applicable banking laws and regulations, including BSA and AML,
provides a variety of customer service functions, including product referrals and
meeting Banking Center Associate Standards. Provide exemplary customer
service. Process a variety of financial transactions in a timely and accurate
manner. Maintain security of assigned cash, balancing each day’s transactions
and verifying cash totals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Accountable for representing the bank in a courteous and professional
manner; knowledgeable of 5 Winning Ways of Customer Service and implements
on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is
performed daily, about 20% of the time.
2. Has a basic working knowledge of and routinely refers customers to appropriate
Great Southern services and products. Meets or exceeds referrals expectations.
Consistently and accurately uses CRM program. This duty is performed daily,
about 20% of the time.
3. Responsible for balancing each day’s transactions and verifying cash totals.
Responsible for locating any cash differences and ensuring that they are properly
documented and reviewed. Meets or exceeds balancing expectations. This duty is
performed daily, about 20% of the time.
4. Processes all transactions efficiently and accurately. Meets or exceeds POD
error expectations. This duty is performed daily, about 15% of the time.
5. Maintain confidentiality of customer account information, security alarm
codes, and general codes used within the facility. Ensures effective
implementation of bank security policies and procedures, and attends annual BSA
and Security training. This duty is performed daily, about 10% of the time.
6. Ensures full compliance with and implementation of all bank policies and
procedures. Is familiar with and has working knowledge of appropriate banking
regulations. This duty is performed daily, about 10% of the time.
7. All other special projects, reports and duties as assigned. This duty is performed
weekly, about 5% of the time.
EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines. Equivalent
to four years high school or GED, with particular emphasis during high school in
office skills, shop skills, or others, plus 0 to 6 months related experience or
training. Or equivalent combination of education and experience.
Successfully complete a new teller training class passing the final test with a 90%
or better score. A valid motor vehicle operator’s license and/or the ability to travel
to training sites and other banking center locations are required.
Periodically exposed to such elements as noise, intermittent standing, walking,
occasionally pushing, carrying, or lifting; but none are present to the extent of
Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.
Great Southern Bank is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. You may request accommodations by phone at 1-800-749-7113 or by email at HumanResourcesemail@example.com.
Great Southern Bank intends to maintain this site with the most accurate and current information available. However, a posted position may not be available when your completed application is received due to the position being filled or eliminated.