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Health Services Supervisor- RN

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Job Details
Job Order Number
Company Name
Starkey Inc
Physical Address
7011 WEST CENTRAL, Suite 125
Wichita, KS 67212
Job Description

Summary of Position:

This position is responsible for overseeing and responding to the general health needs and wellness of persons served. To assure responsive and quality care, the Health Services Supervisor will providing training and support to staff in the implementation of physicians orders and provision of appropriate health care. The Health Services Supervisor may delegate specific nursing tasks (as defined in the Nurse Practice Act) to non-medical staff upon completion of training and demonstration of competency. All duties listed below are essential functions of the position.

General Responsibilities: Oversee and respond to the general health needs and wellness of persons served

1.Provide monitoring and care related to general health/wellness, as well as, specific health needs.
2.Provide input to case managers and staff in program/service planning regarding health/wellness.
3.Oversee the medication program for the organization.
4.Make referrals for health care, as appropriate.
5.Develop and provide training to persons served regarding health/wellness, as appropriate.
6.Respond to emergencies and accidents and provide follow-up, as needed.
7.Take telephone orders from physicians and process according to internal procedures.
8.Implement (or provide for the implementation of) all physicians’ orders.
9.Complete and document (or provide for the implementation of) wellness monitoring; provide follow-up, as needed.
10.Oversee process to obtain physical examinations for persons served every two years or as needed.
11.Oversee and/or maintain health files and appropriate documentation of services.
12.Provide input and support to psychiatrist on contract to the organization.
13.Communicate with physicians, other health care professionals, persons served, case manager, staff, parents/guardians/advocates to assure the coordination of care and that appropriate health services are identified or provided.
14.Make recommendations for the development of revision of health care policies and procedures to promote quality care.
15.Maintain appropriate equipment and supplies needed to provide basic health care.
16.Follow proper hand washing practices, Universal Precautions and accepted medical practices/protocol to assure safe and sanitary health care.
17.Develop and maintain appropriate systems and oversight to assure the provision of quality health care services.

Provide training and support to staff to provide appropriate health care

1.Revise and update the Medication Administration curriculum as needed.
2.Train designated staff to administer medications as ordered by the physician.
3.Provide training to staff on the requirements of documenting administration of medications.
4.Delegate nursing tasks (as appropriate and as defined in the Nurse Practice Act) to trained and competent non-medical staff.
5.Distribute Medical Administration Records (MAR’s) to designated staff.
6.Provide training and support to staff regarding general health/wellness, implementation of specific health procedures or operation of specialized equipment.
7.Provide support to staff in relation to health and wellness issues of persons served.
8.Provide on-call (after hours) support to Community Living Trainers, Community Living Supervisors and Community Living On-Call Coordinators.
9.Revise, maintain and distribute health care information and procedures to staff to promote responsiveness and quality care by non-medical staff.

Supervise Health Services staff

1.Assign work tasks for employees.
2.Monitor cost center expenditures and takes corrective action, when needed, to stay within the budget.
3.Participate in the Kansas chapter of the Developmental Disability Nurses Association (DDNA).
4.Supervise and manage staff in accordance with organizational policies, licensing requirements and accreditation standards, ensuring that each employee has an up-to-date job description, is evaluated annually and has completed training.
5.Review and approve leave requests, ensuring adequate staff coverage and available accrued leave.
6.Assure the accuracy of hours worked by staff.
7.Effectively communicate with staff by listening to their concerns, supporting and encouraging their ideas and work, and providing feedback.
8.Facilitate and encourage staff to be creative and try new ideas.
9.Seek staff opinions and input regarding issues and empower staff to make decisions.
10.Facilitate teamwork and positive interactions and attitudes among staff.
11.Provide coaching and support to staff when conflicts arise.
12.Provide formal communication to staff through memos, and by coordinating and facilitating effective meetings.
13.Provide necessary disciplinary action for staff.
14.Facilitate communication with other departments.

General Responsibilities

1.Develop positive supportive relationships with the persons served.
2.Communicate using person first language.
3.Use and encourage communication with persons served that is positive and respectful, and promotes independence.
4.Demonstrate the energy of caring by showing initiative, being resourceful, and being respectful and supportive of others.
5.Promote the independence of persons served.
6.Communicate issues and concerns to the COO in a professional and timely manner.
7.Prioritize tasks and responsibilities in order of importance to ensure deadlines are met.
8.Answer the telephone and return phone calls promptly when messages are left on voicemail.
9.Read and respond promptly to mail and e-mail.
10.Effectively complete various office tasks (e.g. copying, filing etc.).
11.Delegate tasks or duties to staff, as needed.
12.Participate in the hiring process for staff.

Data management

1.Responsible for management of data, up to and including identifying data needs/upgrades and monitoring functionality and data accuracy.

Meet personnel and organizational requirements and expectations

1.Maintain all training certifications, as required.

•Essential Responsibilities

Although each position has its own unique duties and responsibilities, the following will apply to every employee:

1.Promote the philosophy, vision and mission of the organization.
2.Adhere to Starkey’s code of ethics.
3.Ensure compliance with all applicable licensing and regulatory bodies.
4.Ensure the personal rights, dignity and respect of person served.
5.Follow organizational policy and procedures regarding confidentiality and abuse, neglect and exploitation.
6.Follow organization policy and procedures regarding safety, and promote safety practices on the job and throughout the organization.
7.Keep your work area free from hazards.
8.Understand your role in the event of an emergency.
9.Follow organizational policy and procedures as outlined in the employee handbook.
10.Exercise necessary cost control measures within assigned budget.
11.Maintain positive internal and external customer relationships.
12.Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
13.Plan and organize work effectively and ensure its completion.
14.Maintain positive and supportive relationships with coworkers.
15.Represent the organization professionally at all times.
16.Take the initiative to offer assistance and support to meet the mission of the organization.
17.Act in a manner that is an example to both persons served and coworkers.
18.Participate in meetings and in-service training, as required.
19.Serve and actively participate on committees, as requested.
20.Adhere to assigned work and training schedule.
21. Properly use and maintain all equipment.
22. Immediately report any accidents and/or injuries that occur on the job.
23.Hire, supervise and manage staff in accordance with organizational policies, licensing requirements and accreditation standards, ensuring that each employee has an up-to-date job description, is evaluated annually and has completed required training.
24. Advocate for resources needed to manage assigned responsibilities; collaborate with finance staff in the identification of potential savings and the development of the budget, monitor cost center expenditures, and take corrective action, when needed, to stay within the budget.



Bachelor’s degree in nursing.


A minimum of three (3) years experience in nursing with care of persons with disabilities or long term care and general knowledge of psychotropic medications; and one (1) year of supervisory experience preferred


Current RN Kansas license and valid Kansas driver’s license or from the state they reside; prefer membership in DDNA

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